I’m considering going back to school, but only online. I’m a bit worried because I haven’t been in school in years and I’m not very tech-savvy. I’m especially concerned about struggling without the in-person support I remember from my previous college experience.
Specifically, I’m wondering what kind of resources are commonly offered by online programs to help students like me succeed. Are there things like tutoring, tech support, writing centers, or even career services tailored for online learners? What about help with time management and study skills specifically for the online environment? Are there any disability services adapted for online access? Also, how do these services usually work? Is it all email? Are there virtual office hours? Just trying to picture what it would actually be like!
Answer
Support services for online students are designed to bridge the gap between the traditional campus environment and the virtual learning space. These services aim to replicate, and in some cases enhance, the support students receive in a face-to-face setting. The services address academic, technical, personal, and professional needs.
Academic Support Services:
- Online Tutoring: Many institutions offer online tutoring services, often employing current students, graduate students, or professional tutors. These services can be synchronous (real-time chat or video conferencing) or asynchronous (students submit questions and receive written responses). Subjects covered often include mathematics, writing, science, and specific course-related material.
- Writing Centers: Online writing centers provide feedback on student writing assignments. Students can submit drafts and receive critiques on grammar, organization, argumentation, and clarity. Some writing centers offer synchronous consultations via video conferencing or chat.
- Libraries: University libraries offer extensive online resources, including access to academic databases, e-books, and journals. Librarians are often available for online research consultations via email, chat, or video conferencing. Libraries also provide digital literacy training and assistance with citation management.
- Academic Advising: Academic advisors guide students in course selection, degree planning, and navigating academic policies. They are typically available via phone, email, or video conferencing. Online advising can be especially important for distance learners who may not have easy access to in-person appointments.
- Supplemental Instruction (SI): SI programs, often targeting historically challenging courses, involve peer-led study sessions. In online environments, SI sessions can be conducted via video conferencing platforms. These sessions focus on reinforcing course concepts and developing effective study strategies.
- Accessibility Services: Services for students with disabilities are legally mandated and crucial for ensuring equitable access to online education. These services may include providing alternative formats for course materials (e.g., screen reader-compatible documents), captioning videos, and offering extended time on exams. Institutions should have a designated office or individual responsible for coordinating accessibility services.
- Faculty Support: Faculty members themselves play a critical role in student success. They provide support through online office hours (via video conferencing or chat), discussion forums, email communication, and timely feedback on assignments. Some institutions also provide faculty training in online pedagogy to enhance their effectiveness in teaching online courses.
- Learning Management System (LMS) Support: Institutions offer support and training on using the LMS platform (e.g., Canvas, Blackboard, Moodle). This support can include tutorials, help desk services, and workshops. Proficiency with the LMS is essential for navigating course materials, submitting assignments, and participating in online discussions.
Technical Support Services:
- Help Desk: Help desks provide technical assistance to students experiencing issues with computers, internet access, software, or the LMS. Support is often available 24/7 via phone, email, or chat.
- Software Access: Some institutions provide students with free or discounted access to software that is required for their courses (e.g., Microsoft Office, statistical software). They may also offer virtual computer labs where students can access specialized software remotely.
- Hardware Loan Programs: Some institutions have programs to lend laptops or other necessary hardware to students who may not have access to their own devices.
- Internet Access Assistance: Programs exist to help students obtain affordable internet access.
Personal Support Services:
- Counseling Services: Many institutions offer online counseling services to students. These services may include individual therapy, group therapy, and crisis intervention. Mental health support is crucial for online students who may experience feelings of isolation or stress.
- Career Services: Career services provide resources and support to help students with career exploration, resume writing, interview skills, and job searching. These services are often offered online through webinars, virtual appointments, and online job boards.
- Financial Aid Services: Financial aid offices provide assistance with applying for financial aid, understanding loan options, and managing student debt. They are typically available via phone, email, or video conferencing.
- Student Success Coaching: Success coaches work with students to develop effective study habits, time management skills, and strategies for overcoming academic challenges. They may also provide support with goal setting, motivation, and self-advocacy.
- Student Life and Engagement: Some institutions offer virtual student activities and events to foster a sense of community among online students. These activities may include online clubs, virtual game nights, and online workshops on topics such as stress management and wellness.
Accessibility Considerations Across Services:
It is imperative that all support services are accessible to all students. Institutions should ensure that websites and online resources are compliant with accessibility standards (e.g., WCAG). This includes providing captions for videos, alternative text for images, and keyboard navigation options. Staff members providing support services should be trained in accessibility best practices.
